Credit unions face greater fraud exposure — not because they’re weaker, but because they’re different.
Relationship banking.
Familiar voices.
Long-standing trust.
Those strengths are now attack surfaces.
AI-powered fraud doesn’t force its way in.
It blends in.
A caller who sounds familiar.
A device that looks “known.”
A request that feels reasonable — until it isn’t.
When controls are designed to reduce friction, attackers learn exactly how to move through them.
The challenge isn’t bad agents or poor judgment.
It’s that fraud has changed faster than the frameworks we’ve asked people to operate within.
If you’re seeing these signals in your own call center, our whitepaper below may be useful – It looks at how AI-driven fraud is exploiting trust-based service models, why traditional call-center controls are breaking down, and what credit unions can do to adapt — without sacrificing member experience.
Download now: The New Fraud Supercycle White Paper
